Small Parcel Service Refund Audit

USTC provides a complete Small Parcel Service Refund Audit.  Small parcel carriers, UPS, FedEx, DHL, etc., offer service guarantees on all domestic shipments.  USTC has developed proprietary systems to review each tracking number to determine if the service guarantee has been properly met.  When a shipment qualifies for a refund, USTC will file for and retrieve a verified credit on behalf of our client.  Our experience has shown that small parcel carriers consistently have a service failure rate between 2-4%.  USTC will also provide GL cost accounting at the tracking level.

USTC will create a database designed to effectively assist in controlling and understanding small parcel cost.  These reports and data can include:

• Guarantee Service Refunds (GSR)
• Manifest credits
• Accessorial charges
• Lost in transit shipments
• Bad addresses
• Late deliveries
• GL summaries

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